Effective Date: July 27, 2026
At tribokaya.one, we want you to be completely satisfied with your experience. Because we offer both digital products and physical merchandise, our refund guidelines depend on the type of item you purchased.
1. Digital Merchandise & Services
Digital products include downloadable content, Pay-per-view, digital guides, digital artwork, online courses, or digital memberships.
- Final Sale Standard: Due to the instant delivery and consumable nature of digital files, all digital product purchases are generally non-refundable once downloaded or accessed.
- Exceptions for Technical Issues: If you experience a technical problem receiving or downloading your file (e.g., corrupt file, broken link) or if you were accidentally double-charged:
- Contact us at help@tribokaya.one within 7 days of purchase.
- We will first attempt to fix the link or send a working copy. If we cannot resolve the issue, we will gladly issue a full refund.
- Subscriptions (If Applicable): Recurring digital subscriptions can be canceled at any time. You will retain access until the end of your current billing cycle, but past subscription periods are non-refundable.
2. Physical Merchandise
Physical merchandise includes apparel, physical prints, accessories, hardware, or printed goods.
A. Eligibility for Returns
To be eligible for a return on physical goods:
- You must initiate the request within 7 days of receiving your package.
- Items must be unused, unwashed, and in original condition with all original tags and packaging intact.
- Proof of purchase (order number or email confirmation) is required.
B. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item:
- Contact us within 7 days of delivery at help@tribokaya.one with your order number and photos of the damage/incorrect item (photo must be taken upon receiving the item please).
- We will cover all return shipping costs and immediately issue a free replacement or a full refund (including original shipping).
C. Standard Returns (Change of Mind / Size Exchanges)
- Return Shipping: Customers are responsible for paying their own return shipping costs unless the return is due to an error on our part.
- Shipping Fees: Original shipping costs are non-refundable.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
3. How to Request a Return or Refund
3.1. Contact Support: Step 1.
Send an email to help@tribokaya.one with the subject line: Refund Request – Order #[Your Order Number].
3.2. Provide Details: Step 2.
Include your full name, order number, the item(s) you wish to return/refund, and the reason for the request (include photos if damaged).
3.3. Receive Authorization: Step 3.
Our support team will respond within 24–48 hours with a return shipping address or further instructions.
3.4. Processing & Payout: Step 4.
Once your returned physical item is received and inspected (or your digital claim verified), your refund will be processed back to your original payment method within 5–10 business days.
4. Non-Returnable Items
The following physical items cannot be returned due to hygiene or safety reasons:
- Personalized or custom-made merchandise.
- Perishable goods or intimate apparel (if applicable).
- Items marked as “Final Sale” or clearance at the time of purchase.
5. Contact Us
For any questions regarding our Refund Policy or your order, reach out to us at:
- Email: help@tribokaya.one